Financial change, or any change for that matter, is never easy for your clients. And no matter if your clients are in a stage of contemplating change or in a stage of denial as it pertains to the need for financial change, you must understand how to gain their trust and empower them to take the necessary actions to achieve long-term financial change.
You will learn in our Financial Social Work Certification that it is important to employ reflective listening with your clients in order to build rapport and trust and to motivate them to change. In today’s blog post, we’ll discuss the confusion associated with active listening and reflective listening. We’ll also share the basics of how to implement a reflective listening strategy to motivate change in your clients.